User Education Specialist - RD IFS Sustainability Applications
User Education Specialist - RD IFS Sustainability Applications
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Job Description
We the IFS Sustainability Applications team looking for dynamic and openminded individuals to join us as User Education Specialists to work on ESGrelated product development.
This is a great opportunity to work in Sustainability and ESG where you will get the opportunity to work on developing products aimed at helping companies achieve their sustainability goals and report on their progress inline with international standards. The product is currently in an incubation phase giving the opportunity to work on iterative product development consistent with a customer centric approach.
As a User Education Specialist you will help empower pertinent stakeholders to find the answers they need when they need them so they can quickly get on with the task at hand with minimum to no reliance on support teams. You should have a clear vision on what a superior user education experience comprises of.
As a User Education Specialist you should be able to:
- Determine the needs of our different stakeholders for user education material
- Write and review technical and end user content for the product including user guides online help system error messages system field names labels tool tips etc.
- Be able to identify the need for new content from analysis of support cases and topics on community platforms
- Be an advocate for intuitive design and seek out ways of reducing the need for formal education material through collaboration with the design stakeholders within development teams
- Deliver input into the User Education strategy and work with the community and senior stakeholders within your team to ensure processes within the team align to the strategy
- Ensure User Education is accessible at the right time in the right place in the right medium for all target groups.
Qualifications :
- Proficient in English with excellent written and verbal communication skills
- Great team player who can connect with global team members.
- Commitment and ability to meet deadlines in a consistent manner.
- Willingness to learn new concepts
- Degree or equivalent qualification in a relevant field of study or demonstrable experience in relevant working environment
- Ability to coordinate and manage projects in line with known timeframes
- Experience in a customer facing role
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
