Customer Relationship Executive
Customer Relationship Executive
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Job Overview
At Fancall we are looking for a motivated and dynamic Customer Relationship Executive to join our team. The ideal candidate will play a pivotal role in ensuring customer satisfaction fostering longterm relationships with our users and enhancing the overall experience of both fans and creators on our platform.
Key Responsibilities
- Customer Support: Handle customer queries concerns and complaints promptly and professionally via phone email or chat.
- Relationship Building: Build strong longlasting relationships with fans and creators to ensure their engagement and satisfaction with Fancall.
- Problem Resolution: Identify customer needs address concerns and resolve issues effectively to deliver a seamless experience.
- Feedback Management: Collect and analyze customer feedback to suggest improvements in the platform and services.
- Account Management: Assist creators in setting up their profiles managing bookings and ensuring they understand the platform s features.
- Data Tracking: Maintain records of customer interactions activities and resolutions for reporting purposes.
- Proactive Outreach: Notify customers of updates new features or promotions that may enhance their experience with Fancall.
Requirements
- Education: Bachelor s degree in any field (preferred).
- Experience: 12 years in customer service relationship management or a related role.
- Communication Skills: Excellent verbal and written communication in English and Hindi.
- Problemsolving skills: Ability to think critically and resolve customer issues efficiently.
- Empathy: Demonstrated ability to handle customers with patience and care.
- TechSavvy: Familiarity with online platforms and basic software tools like MS Office or CRM software.
- Attitude: Proactive solutionoriented and passionate about providing exceptional customer service.
Why Join Us
- Work with an innovative team revolutionizing the fancreator interaction space.
- Professional growth opportunities in a fastpaced environment.
- Friendly and collaborative work culture.
- Fixed working hours with 2 Saturdays off per month for a better worklife balance.
customer support,tech-savvy,problem-solving skills,relationship building,feedback management,management,empathy,proactive attitude,data tracking,proactive outreach,communication skills,communication,customer service,problem resolution,account management
Employment Type
Full Time
Key Skills
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