Staff Systems Operations Engineer- Infrastructure
Staff Systems Operations Engineer- Infrastructure
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Job Description
What you get to do in this role:
Manage the enduser experience for ServiceNow including training support and engagement
Provide technical expertise for ServiceNow modules including ITSM ITOM and ITBM
Lead the Service Desk team in resolving technical issues and ensuring seamless User experience
Develop and maintain technical documentation for ITSMITOM &ITAM and related processes
Collaborate with the Global Tech Lounge team to ensure seamless User experience and manage day to day operations.
Work with a global team to ensure 24/7 support and coverage for all essential functions like MIM & Command centre
Track and report on SLAs (Service Level Agreements) to ensure high levels of service quality
Develop and maintain reports dashboards and KPIs to measure adoption and usage
Stay uptodate with ServiceNow releases features and best practices.
Drive user adoption and feedback to continuously improve the ServiceNow experience and deliver Now On Now experiences
Qualifications :
To be successful in this role you have:
5 years of experience in IT including 2 years of handson experience with ServiceNow tools
Strong technical knowledge of ServiceNow modules including ITSM ITOM and ITBM
Experience with Tech Lounge and Service Desk operations
Excellent communication training and interpersonal skills
Ability to work independently and collaboratively in a fastpaced environment
Strong problemsolving and analytical skills
ServiceNow certifications (e.g. ITSM ITOM ITBM) and ITIL foundations
Experience working with global teams and managing SLAs
Nice to Have:
Experience with other IT service management tools and technologies
Knowledge of cloudbased technologies and SaaS platforms
Certification in ServiceNow Administration Implementation or Development
JV20
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
