Loan Officer Telesales - Home Loans - HSPL
Loan Officer Telesales - Home Loans - HSPL
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Client: HDFC Sales Pvt. Ltd.
The Loan Officer plays a crucial role in driving the organization s revenue by facilitating loan approvals over the phone. This position involves engaging with potential customers assessing their financial needs and providing tailored solutions in a fastpaced environment. The Loan Officer not only serves as the face of the company during initial interactions but also builds longterm relationships to foster repeat business. By understanding both customer goals and regulatory guidelines they ensure compliance while striving to meet personal and organizational sales targets. The Loan Officer is vital for creating positive customer experiences and fostering trust which ultimately leads to customer satisfaction and retention in a competitive market.
Key Responsibilities
- Engage leads via telephone to sell loan products and services.
- Evaluate customer financials and needs to recommend suitable loan options.
- Prepare loan applications and ensure all documentation is accurate and complete.
- Follow up with customers to clarify details and facilitate the loan approval process.
- Maintain uptodate knowledge of loan products industry trends and regulations.
- Develop and implement sales strategies to achieve monthly targets.
- Build and maintain relationships with clients understanding their needs and preferences.
- Conduct thorough credit assessments and run underwriting checks.
- Provide excellent customer service throughout the loan process.
- Collaborate with team members and other departments as needed.
- Manage and document interactions in the companys CRM system.
- Resolve customer issues and complaints professionally and efficiently.
- Attend training sessions and workshops to enhance skillsets and product knowledge.
- Analyze and track sales leads to optimize conversion rates.
- Adhere to all compliance regulations and company policies.
Required Qualifications
- Bachelor s degree in Finance Business Administration or related field.
- At least 2 years of experience in telesales or related financial services.
- Strong understanding of loan products underwriting and the lending process.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and MS Office Suite.
- Ability to manage multiple tasks and meet deadlines effectively.
- Demonstrated ability to close sales and achieve performance targets.
- Certification as a Loan Officer or relevant licenses (if applicable).
- Detailoriented with strong organizational skills.
- Ability to analyze financial data and make sound recommendations.
- Proven track record in customer service excellence.
- Knowledge of regulatory requirements and compliance standards.
- Ability to work independently and as part of a team.
- Flexibility to work in a dynamic environment.
- Willingness to attend professional development activities.
- Fluency in multiple languages is a plus.
regulatory compliance,sales strategies,negotiation skills,sales,crm software,adaptability,customer service,team collaboration,time management,financial analysis,mortgage analytics,communication skills,underwriting,financial advisory,ms office suite,loan products,cold calling,telesales
Employment Type
Full Time
Key Skills
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