Deputy General Manager Operations
Deputy General Manager Operations
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Deputy General Manager Operations
Gurgaon India
Job Title: DGMOperations
Level: Deputy General Manager
Job Location: Gurgaon
Team Management (Y/N): Y
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement within the process.
- Mentoring team to drive employee performance consistently (customer service calls are answered in a timely efficient and knowledgeable manner).
Schedule weekly and monthly reviews with supervisors to discuss review and create action plans to ensure call center objectives are achieved.
- Collaborate with Internal and external stakeholders to ensure seamless delivery
- Review and track the delivery of the assigned project
- Improve customer experience while engaging with Inter and Intra departments
- Ability to understand the Financial aspect of the project and bring in cost saving initiatives.
- Has understanding of cost per service and balance service delivery at optimum cost.
- Provide statistical and performance feedback and coaching on a regular basis to each team member.
- Responds diligently and ensure appropriate resolution to all employee related concerns.
- Establishes work procedures and processes that support the company and departmental standards procedures and strategic directives.
- Demonstrate effective people management skills reduction in shrinkage & attrition performance management retention and hiring of the employees within the department.
- Manage and govern multiple projects simultaneously ensuring timely and successful delivery.
- Identify areas for process optimization and implement solutions to enhance efficiency and effectiveness.
Reviews call center performance and Analyses inputs.
- Team handling exposure
- Good Communication Skills
- Well versed with MS Office (Excel PowerPoint)
- Flexible to work in 24*7 environment.
- Graduate in any stream MBA will be preferred.
- Overall 10 years of Experience
- Must have understanding of Captive contact center business.
- Domestic Contact center experience is a MUST.
- Startup Mindset Ability to build and operate at the same time.
process optimization,analyses inputs,startup mindset,manage and govern multiple projects,performance analysis,financial acumen,team management,ms office (excel, powerpoint),balance service delivery,analyze key performance indicators,captive contact center business,cost per service,establishes work procedures and processes,stakeholder collaboration,call center performance,ms office,excel,powerpoint,domestic contact center,communication skills,review and track the delivery,customer service
Employment Type
Full Time
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