Copy of Sr Staff Cloud Escalation Engineer Networking
Copy of Sr Staff Cloud Escalation Engineer Networking
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Job Description
Your Career
Palo Alto Networks SASE Products are the latest in our security platform that brings the power and scale of our products to our customers and industry. Its a groundbreaking change in the way the industry views cybersecurity as it relates to our cloud environments one that is necessary in our mission to protect our way of life in the digital age.This team utilizes the experience of senior network and security engineers to build environments where our customers and employees thrive.
In this Cloud Escalation Engineer Prisma Access role you will act as a liaison between our Development Operations teams as well as our support teams to assist in escalations. While this role is similar to a Site Reliability Engineer (SRE) and lives in the same organization here you will provide more opportunities to tackle critical enduser experience concerns while improving the reliability and serviceability of the product without revenue creation distractions.
Your Impact
- Manage critical field escalations
- Develop tools for TAC For better visibility troubleshooting and to reduce load on Engineering/DevOps
- Utilize tracking of issue resolution (postmortem) and work with this data to provide feedback for product improvement (supportability)
- Proactive Monitoring sometimes there are opportunities to catch a problem before it is escalated This team is positioned to identify or help in these unplanned projects that result in a better customer experience or a cost reduction or better security
- Enablement of the TAC teams through structured training
Qualifications :
Your Experience
- Strong Networking background i.e. hands on experience with routing protocols like BGP security protocols like IPSec and TLS
- Experience with AWS/GCP services highly desirable
- Working knowledge and understanding of databases like SQL MongoDB Redis
- Familiarity with troubleshooting issues on common Linux Distros
- Experience in engineering troubleshooting roles in fields like Support QA Dev and SRE for an Enterprisesized product delivery
- Knowledge/Understanding in scripting and automation to deliver SREtype tools
- Familiarity with REST APIs and OpenSource technologies
- Familiarity with tools like Grafana/ElasticSearch/Kibana highly desirable
- Highly organized. With many people doing many things in a fastpaced company strong organizational skills both for yourself and for the team is needed for success
- Good communicator (written and verbal)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
