Senior Product Designer - Convert - MWX
Senior Product Designer - Convert - MWX
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1 Vacancy
Job Description
We are the Digital & Business Factory of the Accor Group the innovation and transformation laboratory of the global leader in the hospitality industry;
With our 700 Heartist we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized memorable and sustainable experiences.
Here we give birth to new ways of traveling in each of our 5500 hotels closest to our 100 million customers in 110 countries.
Here we are at the heart of a fantastic playground for designing and creating digital products and services for our customers and our hotel teams generating maximum value for our company.
Here your scope will have no boundaries so dare to impact on the world with us!
Here is where your greatest challenge awaits you:
Domain: Digital Factory DBF01 Design Convert
Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.
Reporting to the Product Design team and under the supervision of the Lead Product Designer Ecom Convert you will be assigned daily to topics directly related to optimizing the booking funnel for hospitality services.
You will work closely with a multidisciplinary team (Product Tech Business UX Content Design System User Research) and will be responsible for ensuring the experience engagement and usability.
Your mission:
Define and justify a multichannel and intuitive digital experience with our product teams.
Detect weak signals: Collaborate with Product Owners (POs) Product Managers (PMs) and User Researchers to investigate and clarify user expectations identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.
Anchor design into our practices: Advocate for the right approach within your squads and facilitate the teams work by applying tailored methodologies to design the best possible user experience.
Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing iterative work and continuous improvement of your deliverables.
Define and justify a multichannel and intuitive digital experience with our product teams.
Detect weak signals: Collaborate with Product Owners (POs) Product Managers (PMs) and User Researchers to investigate and clarify user expectations identifying opportunities to seize. You will also need to capture and share trends that should inspire our approach.
Anchor design into our practices: Advocate for the right approach within your squads and facilitate the teams work by applying tailored methodologies to design the best possible user experience.
Build and improve: Transition from fluid ideas to robust prototypes. You and your team will balance user testing iterative work and continuous improvement of your deliverables.
Your mission alongside the other designers will also include strengthening our position and visibility:
- Contribute to improving our practices and team efficiency (e.g. Design System establishing processes).
- Promote Accors product design both internally (through presentations and demos) and externally (via meetups articles publications etc.).
Your responsibilities:
Business & Strategy Envision and formalize the Design elements of the product strategy:
- By understanding business and user challenges and translating them into opportunities.
- By challenging and integrating business objectives into your work.
Business & Strategy Envision and formalize the Design elements of the product strategy:
- By understanding business and user challenges and translating them into opportunities.
- By challenging and integrating business objectives into your work.
Discovery Understand user problems and design the best possible experiences:
- By framing topics alongside your PO or PM.
- By derisking opportunities through quantitative and qualitative research to identify and refine problems and expectations (data analysis tactical surveys user interviews or testing).
- By formalizing user insights into deliverables tailored for product stakeholders (e.g. personas JTBD Jobs To Be Done).
- By exploring and designing multiple solutions supported by measurable KPIs developed collaboratively during stakeholder workshops.
- By testing and validating selected solutions with users (user testing or A/B testing).
Delivery Ensure smooth and highquality delivery by supporting the product team:
- By being a key player in delivery quality through close collaboration with POs and developers (highquality handoffs thorough QA etc.).
- By leveraging the Design System as both a contributor and guardian of its consistency.
- By staying attentive to user needs and ensuring continuous product improvement through appropriate analysis and research techniques (Analytics Customer Support feedback A/B testing etc.).
Continuous Improvement & Monitoring Streamline Design workflows:
- By adapting your working methods to align with project ambitions and deadlines.
- By maintaining a holistic vision beyond your immediate scope and considering the entire ecommerce ecosystem.
- By sharing knowledge about new technologies design trends and evolving user behaviors.
- By enriching design perspectives through benchmarking market references within the hospitality industry.
Qualifications :
And you
- Diplm(e) dune Grande Ecole dIngnieur ou de Commerce gnraliste informatique ou Master spcialis en Design
- Capacit travailler en quipe et collaborer efficacement avec des interlocuteurs de diffrents services.
- Fortes comptences en communication crite et verbale pour prsenter des rsultats danalyse de manire claire et concise.
- Matriser le design dexprience utilisateur tant sur le plan stratgique quoprationnel et savoir lexpliciter des interlocuteurs la fois experts ou novices en la matire ;
- Matriser la mthodologie et les outils en lien avec le Product Design ;
- Avoir une exprience russie de 6 ans minimum en tant que Product Designer ;
- Avoir une exprience professionnelle B2C Grand Public et ecommerce;
- Rigoureux.se et organis.e vous savez piloter et prioriser le travail dquipe ;
- Empathie coute active et pdagogie sont des mots cls pour vous ;
- Utiliser couramment Figma et savoir se servir dun Design System ;
- Anglais courant (prsentations ralises en Anglais).
- Forte capacit donner et recevoir des feedbacks constructifs.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
