Design Operations Manager - MWX
Design Operations Manager - MWX
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Salary Not Disclosed
1 Vacancy
Job Description
We are the Digital & Business Factory of the Accor Group the innovation and transformation laboratory of the global leader in the hospitality industry;
With our 700 Heartist we bring together the best of hospitality and the best of tech & digital.
Our ambition: to offer personalized memorable and sustainable experiences.
Here we give birth to new ways of traveling in each of our 5500 hotels closest to our 100 million customers in 110 countries.
Here we are at the heart of a fantastic playground for designing and creating digital products and services for our customers and our hotel teams generating maximum value for our company.
Here your scope will have no boundaries so dare to impact on the world with us!
Here is where your greatest challenge awaits you:
Domain: Digital Factory DBF01 Design Ops
Accor has a strong ambition: to reinvent the travel experience by focusing on personalization and a strong brand identity. Achieving this is the obsession of the Digital Department: a team dedicated to defining and implementing the future of the Accor Product Experience.
Reporting to the Product Design team and under the responsibility of the Head of Design (HOD) you will dive deep into the organization to facilitate streamline and optimize design processes.
Your Mission:
Your mission is to establish an organization tools and culture that foster design excellence by enabling seamless collaboration between designers product teams developers and other stakeholders. You will place design at the heart of product development processes by improving interactions within the design team and across departments.
Your Responsibilities:
1. Put Collaboration at the Core:
- Facilitate collaboration among designers product teams business teams and developers.
- Identify analyze and prioritize team needs regarding processes tools collaboration and design culture.
- Organize workshops design critiques communities and other rituals or taskforces to drive creativity and continuous learning.
- Manage team resources budgets and planning effectively.
2. Set the Standard for Excellence:
- Oversee and optimize the design workflow from initiative scoping through discovery to delivery.
- Implement and maintain tools systems and practices that enhance the efficiency of the design team.
- Ensure the establishment and adherence to design standards and consistency across products services and experiences.
3. Legitimize Design Impact:
- Support lead designers in implementing and tracking Product Design OKRs.
- Assist in recruiting onboarding and providing ongoing training for product designers.
- Promote a design culture within the company and act as a design ambassador externally.
- Establish and monitor metrics to measure the impact of design.
Qualifications :
And You
Education: Graduate of a top Engineering or Business School with a focus on general studies IT or a specialized Masters in Design or Design Ops.
Team Player: Capable of working collaboratively with colleagues across various departments.
Communication Skills: Strong written and verbal communication skills to present analyses and ideas clearly and convincingly to diverse audiences.
Process Expertise: Solid understanding of design processes product management and fundamentals of change management.
Strategic Implementation: Experienced in developing strategies for organizational process and tool implementation (e.g. setting up squads OKRs and production tracking tools).
HumanCentric Approach: Interested in the people behind the professional roles committed to having a meaningful impact on designers daily work and supporting their skills development.
Workshop Facilitation: Skilled at facilitating workshops with various stakeholders including operational teams managers and top executives.
Deliverable Creation: Able to write and formalize impactful deliverables (e.g. onepagers slides).
Tool Mastery: Proficient in collaborative tools such as Figma Miro Slack JIRA etc.
Experience: At least 3 years of proven experience in a similar role combining expertise in Design Ops and team management.
Organizational Skills: Known for rigor with a strong ability to organize and prioritize team tasks effectively.
Empathetic Leadership: Demonstrated leadership marked by empathy active listening and a pedagogical approach.
Previous Role: Experience as a Design Ops Manager within a productfocused organization.
Language Skills: Fluent in English with the ability to present work and communicate effectively in an international context.
Relationship Builder: Capable of building and maintaining strong relationships with stakeholders facilitating crossdepartmental collaboration.
Adaptability: Experience supporting both small structures and large organizations providing a broad understanding of organizational types and challenges inherent to digital transformation.
Simplification Expert: Adept at simplifying complex topics making information accessible to all team members and fostering a shared understanding of projects.
UserCentered Focus: Product Designoriented with particular attention to user experience and the impact of content on that experience.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
