Director of Loyalty Operations Performance Pacific
Director of Loyalty Operations Performance Pacific
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
You will play a pivotal role in shaping the Pacific Loyalty strategy driving programme performance and delivering exceptional member experiences. Focus on growing loyalty programmes through member acquisition retention initiatives and fostering a strong inhotel loyalty culture.
This role is responsible for:
- Champion the ALL Accor Live Limitless programme in the Pacific localising and delivering its value proposition across hotels guests members and the wider community.
- Collaborate with MEA APAC teams to develop and execute Pacific marketing strategies driving member acquisition engagement and retention.
- Lead and support loyalty operations through strategic improvements reporting training and communication of ALL programme performance working with two direct reports to ensure delivery and member satisfaction.
- Collaborate with regional and hotel teams to drive member recruitment benefit compliance programme updates and effective use of loyalty tools such as HotelLink LUKE and ACDC.
- Develop and implement innovative training tools member experience audits and engagement initiatives to foster a strong loyalty culture and enhance programme outcomes across the Pacific.
- Represent loyalty at owner meetings monitor market trends and identify opportunities to enhance the value of ALL Accor Plus and Accor Vacation Club programmes.
- Act as the loyalty systems expert creating SOPs and processes to support benefit compliance and collaborating with hotel operations and training teams to implement localised programme updates across the Pacific.
- Develop and implement staff training best practices and consistent procedures while communicating programme updates and delivering quarterly webinars on loyalty initiatives to hotel teams.
- Oversee financial management by establishing procedures managing budgets coordinating suppliers and ensuring all activities align with Accors financial objectives.
- Lead and inspire the team by embodying Accors values empowering high performers fostering innovation and actively coaching to create a cohesive motivated work environment.
- Drive recruitment retention and career development by identifying leadership talent and supporting team members growth towards shared goals.
Qualifications :
- Bachelors degree in Business or Hotel Management preferred
- Minimum 5 years experience in hotels with exposure to loyalty programs
- Proven people management and leadership skills
- Strong influence and communication abilities
- Experience in loyalty and guest experience management
- Solid project management background
- Expertise in delivering training in customer experience
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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