The Balfour - Front Office Manager
The Balfour - Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Front Office Manager is responsible for overseeing the daily operations of the Front Office and leading the team to ensure we are exceeding guests expectations.
What youll do...
- Support the running of our daytoday Front Office inspiring and empowering the team to deliver the best guest experience at all times
- Direct all activities of the front office.
- Answer phones and emails handling and delegating Front Office requests.
- Work closely with Housekeeping and Engineering teams to make sure daily operation is running smoothly for guests and team members alike. Partner with all departments where necessary to ensure guest satisfaction.
- Attend prepare and take action in various hotel and departmental meetings.
- Ensure compliance of brand standards operating procedures and policies.
- Continuously evaluate the performance of Front Office team making improvements and taking corrective actions when necessary.
- Conduct interviews hiring and training for all Front Office positions.
- Monitor and review guest comments respond to guests as needed. Identify areas for improvement in guest satisfaction guest relations and/or guest loyalty and celebrate the wins.
- Monitor daily availability and occupancy working closely with upper management and Revenue teams to fill the house and resolve any challenging issues.
- Track and maintain records of all guest issues and recovery
- Participates in Fire Safety and Loss Prevention programs
Qualifications :
What were looking for...
- 4 years of management experience in a Front Office Leadership role preferably in an upscale or lifestyle brand hotel
- Strong understanding of Computer systems such as Opera GoConcierge Nuvola Microsoft Word Excel & Outlook
- Proven team leader with a high level of energy and motivation a natural at managing and inspiring others in a way that gets the best out of them.
- Ability to prioritize and adapt to the changing needs of the operation.
- Excellent verbal and written communication skills. Fluent in Spanish and English.
- You have a passion for hospitality you inspire an enthusiastic guestcentered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are comfortable with the strategic as well as day to day detail.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity.
- You get things done independently and skilled at taking decisive action.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
