What will you do
Project Management
Work with the product management team to create an engineering roadmap that aligns with the product roadmap. Translate engineering roadmap into executable internal projects and own the endtoend execution of these projects. Plan execute and deliver projects as per schedule content and quality metrics. Manage the daytoday activities of the engineering team using Agile practices. Keep stakeholders continually updated on the progress of projects and operations. Track and report engineering health metrics (such as bugs by severity production incidents etc.)
People Management
Hire and mentor a team of engineers Manage learning and development and performance of your team. Own Conceptualize and Build a techfocused team
Technical Work
Core stakeholder to all technical design and architecture of team. Review code test plans and deployment plans. Focus and Strengthen all aspects of reliability
What do we look for
Must Haves
Engineering Experience
- 14 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.
- 3 years of experience in development of backend/platform components or systems REST API client libraries etc.
- 3 years of experience in technologies: Java springboot (or equivalent tech) Javascript React Postgres/Kafka etc.
Management Experience
- 3 years experience in planning executing and delivering software projects/product features using Agile methodologies.
- 3 years experience in managing a team of software engineers.
- 3 years of effective stakeholder management including product managers functional heads and other engineering managers
Good to Have
- Experience in Enterprise contact center systems Enterprise middleware or CRM systems.
- Experience in integrating with CRMs / ERP systems.
- Experience in distributed and scalable systems.
- Communication skills excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.
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