GRE - Guest Relation Executive-Pune
GRE - Guest Relation Executive-Pune
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Overview
The Guest Relation Executive (GRE) plays a pivotal role in ensuring that guests experience exceptional service and hospitality during their stay. As the first point of contact for guests the GRE is responsible for creating a welcoming atmosphere and addressing guests needs and concerns effectively. In the bustling city of Pune where the hospitality industry is thriving the GRE significantly contributes to the organizations reputation by delivering personalized and attentive service. This role requires excellent communication skills and the ability to interact with guests from various backgrounds making them feel valued and appreciated. The GRE also works closely with other departments to ensure that the guests requests are fulfilled promptly enhancing their overall satisfaction. With a keen eye for detail and a proactive approach the GRE plays a crucial part in ensuring that each guests experience is memorable thereby fostering loyalty and encouraging repeat visits. Overall this position is essential for maintaining high service standards and achieving the organizations key performance indicators.
Key Responsibilities
- Welcome guests upon arrival and assist with checkin procedures.
- Respond promptly to guest inquiries concerns and requests via various channels.
- Maintain knowledge of hotel services and facilities to provide accurate information.
- Ensure the cleanliness and orderliness of the reception area.
- Coordinate with other departments to fulfill guest requests effectively.
- Handle guest complaints with a professional and diplomatic approach.
- Conduct regular followups with guests to ensure their satisfaction.
- Assist guests with troubleshooting any issues during their stay.
- Provide local information and recommendations to enhance guest experiences.
- Manage guest feedback and ratings ensuring followup on any issues raised.
- Participate in training sessions and stay updated on hotel policies.
- Handle reservations and manage room assignments as necessary.
- Maintain guest confidentiality and abide by data protection regulations.
- Actively promote hotel services and upsell amenities to guests.
- Collaborate with the management team to improve service processes.
Required Qualifications
- Bachelors degree in Hospitality Management or related field.
- 2 years of experience in a guest relations or similar role.
- Proven ability to manage multiple tasks effectively.
- Strong interpersonal and communication skills.
- Proficiency in English; knowledge of local languages is a plus.
- Excellent problemsolving skills with a guestfocused approach.
- Ability to work flexible hours including weekends and holidays.
- Familiarity with hotel management software and MS Office.
- Strong organizational skills with attention to detail.
- Empathetic and patient demeanor towards guests and colleagues.
- Ability to work independently and as part of a team.
- Strong work ethic with a commitment to excellence.
- Knowledge of local attractions and services for guest recommendations.
- Capability to handle stressful situations calmly and efficiently.
- Adherence to health and safety regulations in the hospitality industry.
- Previous experience in a highpaced environment is desirable.
knowledge of local attractions and services,proficiency in ms office,customer service,adaptability,hospitality industry,familiarity with hotel management software,guest-focused approach,conflict resolution,organizational skills,problem-solving skills,excellent communication skills,skills,time management,communication,interpersonal skills,attention to detail
Employment Type
Full Time
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