Pre-Post Technical Sales Support
Pre-Post Technical Sales Support
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Qualification Required: Any UG Graduation ( Electronics & Communication / Electrical / Electronic degree is a Plus )
Skill Set Required: : Peoples Person Time Oriented Great Verbal & Written Communication Skills Basic Math Skills Basic Computer Literacy Handle Customers Relations & Complaints Crisis Management Administrative Skills Attention to Detail Voice Inbound & Outbound Process Email Inbound and Outbound Process and Chat Inbound Process
Experience : 02 Years (Freshers can also apply)
Department: Sales & Marketing
Job Responsibilities
- Provide Presales technical assistance services and products education.
- Work on sales support services and provide technical and commercial back up as required.
- Support marketing activities by attending trade shows conferences and other marketing events.
- Generate and process new sales leads inquiries and purchase orders as necessary.
- Answer Emails Phone calls and chats from customers and deal with queries as they arise.
- Follow up with customers to make sure that they are satisfied with a particular product or service.
- Experts pay attention to detail as customers may have the same problems; report the problems as necessary.
- Deal with any customer complaints and resolves the issue as necessary
- Persuade customers that a product or service best satisfies their needs in terms of quality price and delivery
- Provides hands on support of customer care initiatives such as automated provisioning online billing order tracking and detailed account management
- Solicit crossselling and upselling opportunities within the customer care experience.
- Take the extra mile to engage the customer
great verbal & written communication skills,people's person,time oriented,email outbound process,basic computer literacy,communication,voice outbound process,crisis management,voice inbound process,attention to detail,sales,customer care,chat,chat inbound process,customer relations,customer,administrative skills,email inbound process,basic math skills
Employment Type
Full Time
Key Skills
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