MS Dynamics 365 CRM 3 TO 5 yrs noida
MS Dynamics 365 CRM 3 TO 5 yrs noida
Posted on :
20-12-2024
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1 Vacancy
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Job Description
Overview
The MS Dynamics 365 CRM Developer plays a crucial role in enhancing business operations by leveraging the capabilities of Microsoft Dynamics 365 CRM to meet the organizations customer relationship needs. This position is key in driving customer satisfaction and retention through effective use of CRM technologies. The ideal candidate will work to improve the CRM system ensuring it aligns with business goals and offers a seamless experience for endusers. Responsibilities include implementing designing and customizing CRM solutions tailored to specific organizational requirements. You will collaborate with crossfunctional teams to gather requirements provide training and ensure the system operates efficiently. With a focus on problemsolving and adaptability the MS Dynamics 365 CRM Developer will contribute to driving successful CRM initiatives thereby playing a vital part in the organization s overall strategic direction.
Key Responsibilities
- Design configure and customize MS Dynamics 365 CRM solutions based on business requirements.
- Gather and analyze business requirements translating them into technical documentation.
- Provide support in the deployment and implementation of CRM applications.
- Develop and maintain system integrations with other applications and services.
- Assist in data migration activities ensuring data accuracy and integrity.
- Ensure optimal system performance through regular system monitoring.
- Provide enduser support and troubleshooting for CRMrelated issues.
- Conduct training sessions for users to facilitate effective use of CRM features.
- Create and maintain custom reports and dashboards for performance tracking.
- Work closely with stakeholders to understand their needs and implement solutions.
- Develop best practices for data management and security within the CRM.
- Participate in regular system audits to ensure compliance with internal policies.
- Collaborate with IT and business unit leaders to support project initiatives.
- Stay updated on the latest CRM trends and Microsoft Dynamics 365 features.
- Document processes configurations training materials and other pertinent information.
- Assist in user acceptance testing to ensure solutions meet business needs.
Required Qualifications
- Bachelors degree in Computer Science Information Technology or related field.
- 3 to 5 years of experience in MS Dynamics 365 CRM administration and development.
- Handson experience with Dynamics 365 customization and configuration.
- Strong understanding of CRM business processes and workflows.
- Familiarity with Microsoft Power Platform and Power Apps.
- Experience with entity relationships and data modeling in Dynamics CRM.
- Proficient in creating custom reports using Microsoft Reporting Services.
- Excellent problemsolving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and in a teamoriented environment.
- Certifications in Microsoft Dynamics 365 CRM are a plus.
- Prior experience in a customerfacing role is desirable.
- Knowledge of SQL and data management practices.
- Experience with Agile project management methodologies.
- Strong organizational skills with an ability to manage multiple projects.
- Willingness to continuously learn about new technologies and industry trends.
microsoft dynamics,agile project management,microsoft power platform,ms dynamics 365 crm,custom reporting (microsoft reporting services),power apps,dynamics,data migration,entity relationships,etl,data modeling,crm customization and configuration,sql
Employment Type
Full Time
Key Skills
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