Expeditor Belldesk Valet - Casual
Expeditor Belldesk Valet - Casual
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Job Description
As a Expeditor you will act as an ambassador of our hotel for all guests by delivering a superior arrival and departure experience. Interact with guests and colleagues on a daily basis providing courteous and efficient service creating a feeling of welcome. Exceeding customer expectations is the primary responsibility all the while operating within guidelines and procedures established by Fairmont Hotels & Resorts.
What you will be doing:
- Assist with the coordination of a guests stay with luggage valet and other guests requests
- Ensure every guest is greeted and acknowledged with the aloha spirit
- Assist with the hotels bike and golf club programs. Ensure that proper waivers are signed and equipment is returned in the same condition
- Control bell storage area; receive and issue claim tickets for baggage to be stored. Retrieve luggage when claim tickets are presented
- Assist with group transportation and luggage movements
- Support expeditors and shuttle service when needed
- Provide unique experiences to all of our guests through warm personal & detailed service in a luxury upscale and fast paced environment.
- Ensure a positive first impression of the resort for our guests through detailed cleanliness setup and ambiance control.
- Try to remember individuals names and their preferences to extend a personalized service
- Assist other rooms division departments with their operations during peak times or when required
- Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications :
Your experience and skills include:
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
