Guest Services Ambassador Belldesk Valet
Guest Services Ambassador Belldesk Valet
Posted on :
20-11-2024
Employer Active
1 Vacancy
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Job Description
The Guest Services Ambassador (Belldesk & Valet) maintains the highest standard of service at the Porte Cochere (front entrance) at all times by always lending a helping hand with a smile escorting guests and providing assistance with transportation and luggage.
What you will be doing:
- Assist guests at arrival and departure with vehicle loading and unloading vehicle retrieval and parking rooming guests and luggage retrieval
- Support expeditors and shuttle service when needed
- As needed perform room moves guest room deliveries such as but not limited to luggage packages envelopes gifts flowers and group amenities
- Assist with group transportation and luggage movements as necessary
- Execute group activities including luggage and amenity deliveries assisting with arrival and departure patterns for the day and communicate with MOD on any statuses.
- Coordinate group activity movements including offsite excursions golf course transportation whether by Hotel Shuttle or DMC/ Transportation charter and assist where required.
- Provide unique experiences to all of our guests through warm personal & detailed service in a luxury upscale and fast paced environment.
- Ensure a positive first impression of the resort for our guests through detailed cleanliness setup and ambiance control.
- Try to remember individuals names and their preferences to extend a personalized service
- Assist other rooms division departments with their operations during peak times or when required
- Apply necessary precautions with regards to the hotel safety and hygiene standards (HACCP)
- Be well versed in hotel fire & life safety/emergency procedures
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
Qualifications :
Your experience and skills include:
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Ability to work cohesively and collaboratively as part of a team
- Detailed & service oriented with an eye for detail to be selfmotivated and energetic.
- Valid Drivers License
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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