Customer Controller
Customer Controller
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site.
As a Customer Controller youll be the first point of contact for our customers offering great contract support and customer service in a fastpaced encouraging environment to provide a continuous professional service to Stobart customers.
Shift: Any 5 in 7 days 40 hours week.
Salary: 26064 per annum
Key Duties of Customer Controller:
- To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
- Ensure all customer orders are accurately created on ESL inhouse system for delivery as per customers requirements
- Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
- Action Driverline calls
- To liaise with the Forecasting Planning and AM teams regarding extra or short notice loads and any additional costs if applicable
- Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion reporting as required.
- Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
- Requirement to learn and use Customer specific systems
- Ensure all additional costs are captured and reported correctly within the agreed timeframe
- Complete reports i.e. Customer dashboards discrepancy reports etc. as per our Customer or the Business requirements liaising with CS Manager / Account Manager
- Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
- Complete a daily task list as confirmation all requirements are fulfilled before end of day
- Support Customer Service team as a whole as and when required / asked
- Keep up to date with news items vacancies and process updates as detailed on the ESL Intranet system
Qualifications :
- Previous experience within a customer service environment
- Good geographical or transport knowledge.
- Good numeracy and literacy level in order to carry out tasks efficiently and accurately
- Good knowledge of Microsoft systems; Excel and Outlook in particular
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
