Customer Service Coordinator
Customer Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking a Customer Service Coordinator to join our team at our Felixstowe site. Reporting to the Customer Service Supervisor the Customer Service Coordinator will maximise sales by providing a high level of customer service to all customers.
Working hours: Week day working 22.5 hours per week. (Flexibility across Monday to Friday will be required)
Salary: per annum (DOE) Pro rata.
Key Duties of a Customer Service Coordinator:
- Ensure customers are always treated in a friendly and polite manner.
- Ensure every customer is acknowledged/greeted in a polite and friendly manner.
- Ensure that service given to customer is efficient and accurate at all times.
- Assist customers with their enquiries to the satisfaction of the Company.
- Be fully trained to deal promptly and effectively with customer complaints ensuring that all such matters are resolved to the satisfaction of the customer.
- Ensure that serious/unresolved customer complaints are promptly reported to line management.
- Using multiple customer systems to ensure they are mirrored against Truckcom system. Key areas import restitution updates wecport container checks seal number checks general work profile and call overs
- Ensure any EDI updates or Manual customer orders are entered / updated in the system review if planned before making any changes and ensure the Operations Manager or Traffic Operators are aware so they can make the changes accordingly to the plan.
- Produce reports (KPI and other) for the customer and ESL utilising Microsoft Excel
- Take in any new jobs updates and amendments. Any changes must be corrected in Truckcom and need to liaise with Traffic. Once all new jobs for following day have been processed run a report from Truckcom and then complete a callover to make sure that all information has been entered into Truckcom correctly.
- Collation of daily & weekly restitution trackers for Merchant & Line haul containers ensuring no additional costs are incurred through late retention of containers back to Ports
- Provide cover for members of the Customer Service team who are on holiday/sick.
- Action all QAs and demurrages received from Traffic.
- Keep the Shipping system up to date with information on the days jobs informing them of any delays or requiring information. The Shipping system needs to be checked regularly for any uptodate information that needs to be passed onto the Traffic Operations Department.
Qualifications :
- Previous experience in a similar role would be advantageous
- Attention to detail and high level of accuracy required
- Ability to work in a highpressure and fast paced environment
- Proficient in computer literacy including Microsoft Excel PowerPoint and Outlook
- Excellent communication skills in order to deliver accurate information.
- Ability to work individually and as a part of a team
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
