Customer Services Administrator
Customer Services Administrator
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Job Description
We are currently seeking a Customer Service Administrator to join our friendly team at our Port Salford site on a full time permanent basis this role is fully office based.
Salary: 26000 per annum.
Working hours: Monday Friday rotating (07:0015:00 08:0016:00 09:0017:00).
As a Customer Service Administrator you will support the day to day administration of Customer Services offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of Customer Service Administrator include:
- Answering emails for both internal and external personnel.
- Problem solving for client customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Order keying on SAP.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- ATP control for Order releasing.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications :
- Passion for delivering an exceptional customer service experience.
- Attention to detail/ accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel PowerPoint and Outlook.
- Order processing experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
