Customer Service Administrator
Customer Service Administrator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reporting to the Customer Service Supervisor the Customer Services Administrator is to support the day to day administration of Customer Services offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Salary: 27905 per annum.
Working hours: 4 on 4 off nights 18.0006.00
Key Duties of a Customer Services Administrator:
- Answering calls for both internal and external personnel.
- Problem solving for client customer and Internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/ client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers depots etc.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications :
- Previous experience is desirable not essential however full training will be given.
- Passion for delivering an exceptional customer service experience.
- Attention to detail and accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel PowerPoint and Outlook.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
- Conscientious and reliable with adaptable attitude.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
