Customer Experience Executive Front of House Hospitality
Customer Experience Executive Front of House Hospitality
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Job Description
Client Reception and Hospitality Excellence
- Be the first point of contact welcoming clients and guests with warmth and professionalism creating a welcoming experience akin to luxury hospitality standards.
- Provide attentive personalized service to ensure clients feel valued managing checkins offering amenities and accommodating client needs.
- Collaborate with reception and hospitality teams to ensure every touchpoint with our clients reflects our commitment to excellence.
Client Floor Operations
- Coordinate with catering hospitality and reception teams to deliver a unified seamless service for all client interactions.
- Proactively address any client requests concerns or special requirements to enhance their experience.
Hospitality Services and Catering Coordination
- Serve a range of highquality refreshments to clients and manage catering needs for meetings and events on the client floor.
- Partner with catering teams to ensure timely smooth service and address any adjustments to client requests.
Feedback and Customer Journey Improvement
- Manage and analyze customer feedback to identify improvement opportunities ensuring consistent service across all interactions.
- Work with the CX team to address client journey pain points fostering a service model that elevates the client experience and builds stronger relationships.
Team Collaboration and Support
- Provide support to reception and hospitality staff fostering a collaborative environment that drives exceptional service.
Why This Role is Essential:
The addition of a permanent Customer Experience Executive enables Colliers to meet rising client expectations with consistency and efficiency. This role supports the CX teams capacity to analyze and improve the customer journey eliminating our need for temporary staffing and driving longterm cost savings.
Qualifications :
- Experience in a frontofhouse or hospitality role ideally within a luxury hotel or highend corporate environment.
- Outstanding communication and interpersonal skills with a natural ability to make clients feel at ease and appreciated.
- Strong organizational skills attention to detail and the ability to multitask in a fastpaced setting.
- A collaborative and proactive approach to team engagement and service enhancement.
Education & Experience:
- 3 years of relevant experience in frontofhouse customer experience or highend hospitality preferred.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
