Building Manager
Building Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Basics Done Better: Ensure fundamentals of customer service are followed and delivered to the highest standards.
- Lead by Example: Inspire the wider onsite teams.
- Warm Welcome and Fond Farewell: Greet clients customers and guests with professionalism.
- Daily Operations: Oversee the daytoday operation of the building.
- Track and Optimize Interactions: Build strong relationships with all stakeholders.
- Team Spirit: Establish collaboration and increase loyalty aiming for top satisfaction ratings.
- CX Plans: Create bespoke CX enhancement plans to drive positive outcomes and retention.
- Standard Procedures: Follow Beyond: Front of House SOPs and guidelines.
- Guest Management: Ensure guest management processes are strictly followed.
- Complaint Resolution: Handle complaints and escalate where necessary.
- Immaculate Presentation: Keep all frontofhouse areas impeccably presented.
- Database Management: Process data accurately and promptly.
- Innovation: Identify opportunities for CX enhancements.
- Initiative Support: Support all Beyond: Front of House initiatives.
- Training Standards: Train temporary team members as per standards and maintain records.
- Presentation Policy: Adhere to dress code and personal presentation policy.
- Issue Reporting: Log property issues and inform Facilities Management.
- CX Feedback: Obtain and evaluate feedback draft improvement action plans.
- Journey Mapping: Identify opportunities through customer journey mapping.
- Preventative Measures: Design processes to minimize complaints and shortfalls.
- Professional Relationships: Build relationships with clients customers and stakeholders.
- Reporting: Produce reports such as onsite holiday planner CX initiatives plans etc.
- Reception Duties: Cover reception for security gaps and breaks.
- Community Engagement: Execute engagement initiatives and manage social media content.
- Lobby Hosting: Practice lobby hosting daily as directed.
- CCTV Monitoring: Ensure safety and security via CCTV monitoring.
- Quality Assurance: Conduct property quality checks.
- Upkeep: Ensure lobby and lounge areas are wellpresented.
- Risk & Compliance: Update S2 Riskwise for compliance.
- Financial Tasks: Assist with invoice processing and expense monitoring.
- Marketing Assistance: Help marketing agents showcase vacant spaces.
- Fire Manager: Act as fire manager during emergencies.
- Emergency Planning: Assist with emergency and business continuity documentation.
- Contractor Management: Oversee contractors.
- Occupier Liaison: Organize occupier access and hold meetings as needed.
Qualifications :
- Be a goto expert for colleagues clients and customers.
- Provide solutionsfocused guidance.
- Proficient in MS Outlook Word Excel and PowerPoint.
- Knowledge of property H&S building management and performance management.
- Willingness to learn CAFM systems like Meridien and RiskWise.
- Understanding of service contracts and service charge.
- Maintain elogbooks and permittowork systems.
Commercial Awareness & Value Add:
- Understand building financial and business objectives.
- Encourage CX team interaction with all stakeholders.
- Able to execute succession planning and bring commercial awareness.
- Identify initiatives to enhance CX.
Innovative Thinking & Agility:
- Exhibit innovative thinking for bestinclass CX.
- Demonstrate urgency in service delivery.
Communication & Managing Expectations:
- Actively listen interpret and prioritize tasks effectively.
- Tailor communications for various stakeholders.
- Exceed expectations and provide prompt resolutions.
- Model key behaviors of service excellence.
HighQuality Work:
- Continuously improve work quality with excellent organizational and time management skills.
Productivity & Efficiency:
- Optimize time management and focus on controllable tasks.
- Excellent oral and written communication.
- Produce detailed building management reports.
Collaboration:
- Build trusting relationships and foster a collaborative environment.
Service Excellence:
- Deliver impactful results and withstand pressure.
- Strong change management mindset.
Personal Development:
- Seek feedback for growth and offer constructive feedback.
- Engage in relevant training and development opportunities.
Professional Conduct & Integrity:
- Act as a role model upholding Colliers values.
Diversity & Inclusion:
- Participate in Balance in Business initiatives promoting an inclusive culture.
Community Engagement:
- Represent Colliers in community events creating CX team impact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
