Client Relationship Specialist
Client Relationship Specialist
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
The Client Relationship Executive is responsible for facilitating the daytoday
communication between our clients and our laboratories ensuring exceptional
client experience and performing tasks within the various login departments. Tasks include
sample receipt and processing interaction with clients and reviewing and
submitting of reports.
Essential Duties and Responsibilities:
- Manage inbound and outbound client communications via phone and/or email in a timely solutionsoriented manner.
- Advise walkin clients about service information and project preparation.
- Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication.
- Unpack shipments and document receipt of sample.
- Update client and project data records in LIMS and CRM software systems.
- Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes.
- Ability to assist with administrative tasks as necessary.
- Regular attendance and punctuality
- Collect samples from onsite drop box
- Organize and record samples
- Data entry into LIMS
- Maintenance of the department and lab including stocking supplies and housekeeping
- Review analytical reports quickly and accurately
- Scan and send out reports in a timely manner
- Conduct all activities in a safe and efficient manner
- Perform other duties as assigned
- Login of all samples in a timely manner
- Label of all samples
- QC of samples/projects prior to sending into the laboratory
- Interact with clients and answer incoming phone calls
- Report status information to clients
- contact clients for clarification of analysis requested
Qualifications :
- High School Diploma
- Customer service experience 12 years
- High level of experience working within Microsoft Excel
- Additionally individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct handle and work well under pressure in fast pace and stressful situations.
Additional Skills
- Excellent written and verbal communication skills
- Active listening
- Clientfocus
- Computer literate (Office suite Adobe PDF CRM)
- Prioritization and ontime execution of tasks
- Process improvement
- Problemsolving and solution orientation
- Demonstrated ability to sell solutions as a result of active listening
- Strong interpersonal skills (people social emotional intelligence)
- Proactivity
- Team player who can selfmotivate
- Performs well under pressure; thrives in fastpace environment
- Growth mindset
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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