Customer Service Coordinator
Customer Service Coordinator
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Job Description
Were looking for a Customer Service Coordinator to join our Export Customer Services Team
Hybrid (currently 2 days in the office which will increase to 4 days from summer 2025). Preston.
About Sikas Customer Services Team
The customer experience function strives to deliver an exceptional Customer Experience aligned with Sikas principles and values which exceeds the needs / expectations of our external customers and Business Units to drive Customer loyalty. As part of the wider CX customer experience team youll provide outstanding service whilst creating relationships with the wider Customer Services team across Preston DDC & Leeds.
Purpose of the Role
This role specifically sits within the Export Customer Services Team in Preston who ensure all customers are supported with pre and post order always delivering exceptional service. This involves:
- Managing the full end to end order process while keeping the customer informed and delivering professional friendly and efficient customer service in line with our Customer Promise.
- Navigating stock and order entry within SAP.
- Creation of export documentation and customer order reports.
- Manage a complex multi site despatch schedule
- Minimising cost to the business by effective management of logistics
- Detailed review and approval of freight invoices
Whats In it for You
You will be rewarded with a competitive salary and a sweep of great benefits. We pride ourselves on our total reward package:
- Holiday 25 days rising to 28 days with service plus bank holidays
- A company pension contribution of up to 10%
- Private healthcare for you with option to add family.
- Group life cover at 6x your annual salary
- Global Income Protection (PHI)
- Enhanced maternity and paternity pay
- Staff discount platform & Cycle to Work scheme.
- Dedicated Service Awards for reaching key milestones.
- Selected discounted Sika products.
The Support
A full induction programme is provided on day 1 which supports your enrolment into Sika and the wider Customer Service team. Expect to receive overviews from a range of departments that are critical to the success in this role as well as Job / system specific training from our dedicated Customer Service Training Officer.
You will be supported by the Export Customer Services Manager and will work alongside current Customer Service Coordinators and Team Leaders within the wider team.
Qualifications :
What we need from you
We are looking for a selfstarter and team player with extensive customer service experience inclusive of SAP export and supply chain experience within a fastpaced customer service environment. You will be comfortable collaborating with a number of departments and be an expert in building relationships.
The successful candidate will be confident in processing high volumes of orders with excellent attention to detail an ability to communicate effectively via telephone and email as well as being able to multitask.
In order to succeed in this role you should have a significant commitment to professional and personal development from day one and be open to always striving to be the best.
Experience with hazardous waste is desirable however not essential.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
