Operations Associate Courier Communications
Operations Associate Courier Communications
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Job Description
At Wolt our mission is to create the worlds best courier experience by optimizing onboarding processes tailoring content and ensuring timely engaging education for our courier partners.
As a Courier Communications Associate you will play a pivotal role in shaping and enhancing our communication with courier partners ensuring they receive a worldclass experience throughout their Wolt journey. This position demands a blend of creativity writing expertise strategic thinking and analytical skills. Youll need a proactive mindset a handson approach and the ability to collaborate effectively with operations specialists the broader country team and external partners.
What youll be doing
- Crafting and optimizing courier engagement content using internal tools including newsletters inapp messages push notifications chatbots and web pages.
- Maintaining and editing web pages to provide an outstanding courier experience.
- Streamlining processes procedures and communication channels for improved efficiency.
- Monitoring courier performance metrics and overseeing funnel execution.
- Guiding new courier applicants through the onboarding process.
- Managing direct communication with courier partners including handling inquiries creating information materials and maintaining the inbox.
- Supporting daily operations and adhoc tasks.
Qualifications :
- Proven experience in communication roles.
- Bachelors degree in Marketing Media Literature or equivalent experience.
- Background in customer or peopleoriented roles especially in online communication.
- Exceptional communication skills with experience creating engaging content for wide audiences (e.g. blogs newsletters).
- Ability to conceptualize improve and execute ideas collaboratively.
- Empathy and motivation skills with a knack for building rapport with courier partners.
- Proactive problemsolving skills and the ability to thrive in a fastpaced environment.
- Structured reliable and responsible work style.
- A creative mindset with a strong eye for detail.
- Fluency in English and German.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
