Support Manager
Support Manager
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1 Vacancy
Job Description
Are you a team player with great communication skills If you got all the questions and your answer is yes then read further!
Role background
Wolt is a Finnish technology company and were best known for our food delivery platform. In 2017 Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today were a team of 8000 people in 25 countries and over 500 cities servicing over 29M registered users and have 50 Wolt Market stores across our Wolt markets. We launched in Almaty in summer 2019 and have since been conquering the food delivery scene step by step.
With their excellent management skills our Customer Support Team Leads are the glue that holds together the marketplace. They ensure that the operations between customers restaurant partners and courier partners all run smoothly. As our Support Manager you will lead our Customer Support Team Leads in Kazakhstan and inspire the highquality standard of service that we provide to our customers and partners throughout the country.
What youll be doing
- Guide and train the Customer Support Team Leads in order to improve the Associates performance and personal development and happiness
- Implement new work procedures and features and allow feedback around these
- Analyzing and optimizing: You will look for patterns in incoming requests translating it to actions and improvements get your spreadsheet skills ready there will be plenty of number crunching to do here!
- Work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.
Qualifications :
- Demonstrated ability to lead and develop highperforming teams
- Proven experience in customer support or service management including leadership roles (minimum 1 year)
- Excellent problemsolving and decisionmaking abilities
- Youre techsavvy and enjoy learning and teaching others how to use our Customer Support tools.
- You are able to translate data into actions and make the rest of the core team understand how Team Leads are progressing according to the KPIs.
- You are fluent in Kazakh Russian and English.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
