Retail Key Account Manager

Wolt is a Finnish technology company and were best known for our food delivery platform. On our mobile app or website customers can order their favorite meals from our restaurant partners and either pick their order up or have it delivered by our courier partners.

In Norway we are currently in nearly 50 cities and we are just getting started on our growth journey. Food delivery was just the start. Now we have expanded our platform beyond food delivery into categories such as grocery cosmetics flowers toys electronics books and other exciting products all referred to as retail.

As an Enterprise Account Manager within Retail  youll be responsible for strategically developing a portfolio of key account partners driving their growth and profitability. This role includes overall ownership of the accounts ensuring a handson approach to daily management. You will implement new products upsell and handle tenders for existing partners throughout Norway.

Youll work closely with various stakeholders always prioritizing Wolts best interests and enabling our Norwegian operations to flourish.

What youll be doing

• Account Growth Strategy: Develop and execute strategies to enhance key account assortments driving growth and profitability through effective category management and store expansions.

• Business Development: Pitch and execute innovative campaigns that drive account growth and enhance partner visibility. Identify and prioritize the needs of merchants collaborating to cocreate impactful solutions. Drive business development by selling Wolt Ads campaign opportunities and Wolt services to strengthen partnerships.

• Operational Excellence & Collaboration: Ensure optimal instore processes and quality standards while working closely with account partners to implement growth initiatives and facilitate ongoing improvements.

• Market Insight & DataDriven Analysis: Leverage market knowledge and data analytics to inform strategies make informed decisions and enhance account performance through comprehensive analyses and presentations. Conduct quarterly Business Reviews with partners to assess performance and develop forwardlooking strategies.

• Relationship Building: Build and maintain strong relationships with partners through proactive communication and exceptional service.

Qualifications :

• Relevant Experience: Proven success in Key Account Management and/or Business Development with a strong commercial mindset driving growth and profitability.

• Strategic Mindset & Business Acumen: Expert in building and presenting datadriven business cases with a focus on sustainable growth strategies.

• Industry Knowledge: Deep understanding of the Norwegian retail landscape with experience in ecommerce or FMCG sectors.

• Stakeholder Management: Exceptional skills in managing relationships at all organizational levels ensuring alignment and driving collaboration across internal and external partners.

• DataDriven Decision Making: Highly analytical using data to make sound business decisions. Experienced in translating insights into actionable strategies with advanced tools like Looker or PowerBI.

• Structured Communication & Storytelling: Ability to convey complex ideas clearly from concept to polished presentations using data visualization to support decisionmaking.

• Negotiation & Partnership Development: Skilled in negotiating favorable terms while building strong lasting partnerships that drive mutual growth and success.

• Project Management: Ability to plan lead and implement improvements and growth projects effectively with own partner.

• Attitude: Entrepreneurial mindset with a proactive approach. Thrives in a flat organization contributing handson and adapting quickly to shifting priorities while maintaining focus on key initiatives. Willingness to go the extra mile challenging the status quo and embracing Wolts values of excellence and ambition.

• Languages Proficiency: English & Norwegian Fluency

Remote Work :

No

Employment Type :

Fulltime