ServiceNow CSM Senior Technical Consultant
ServiceNow CSM Senior Technical Consultant
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
At Softgic we work with the sharpest minds those who build those who love what they do and those who bring 100% attitude because thats our #Coolture. Join us in our mission to make life easier with technology and become part of our team as a Servicenow CSM Senior Technical Consultant.
Compensation:
USD 10 25/hour.
Location:
Remote (for Argentina Bolivia Brasil Chile Colombia M xico Uruguay and Venezuela residents).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients aware that quality is an essential factor for us we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You are expert in consulting customer service management process management and ServiceNow.
- Spanish Native or fully fluent.
- English Conversational.
Responsibilities and more:
Scope:
Support the GNP Customer Service Management (CSM) implementation project focusing on:
- Catalog Items
- Escalation Workflows
- Surveys
- SLA and/or OLA management
- Reports
- Outlook integration for new cases
- Additional integrations as required
Role Expectations:
- Provide expertise during the Execute and Deliver phases of the project.
- Collaborate with stakeholders to ensure successful implementation of CSM processes and workflows.
- Deliver parttime support ensuring quality and alignment with project goals.
Benefits
- Were certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
Consulting Customer service management Process management Project management ServiceNow
Employment Type
Full Time
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