ITPROUSABMComputer Operator - Consultant
ITPROUSABMComputer Operator - Consultant
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Job Description
NIGHT SHIFT POSITION
HOURS ARE 6PM 6AM
THIS INCLUDES WEEKENDS AND HOLIDAYS
This is 100% ONSITE NO REMOTE WORK.
SCOPE OF THE PROJECT:
DAILY DUTIES / RESPONSIBILITIES:
MONITORS TESTS MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS FOR CLEMSON CCIT.
MONITORS CLEMSON NETWORK SERVER AND APPLICATION ELEMENTS RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATEOFTHEART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.
CONFIGURE NETWORK AND SYSTEM RESOURCES AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRECONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.
PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND/OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
MONITORS MAINFRAME APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES ALERTS INCIDENTS TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND/OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
IP NETWORK TROUBLESHOOTING
DNS CONFIGURATION
UNDERSTANDING OF MONITORING TOOLS (SPLUNK SOLARWINDS)
MICROSOFT OFFICE SUITE
SERVER BATCH SCRIPTING
TECHNICAL WRITING EXPERIENCE
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
LEADERSHIP SKILLS
STRONG CUSTOMER SERVICE
SELFMANAGEMENT
WEB PROGRAMMING
REQUIRED EDUCATION: HIGH SCHOOL DIPLOMA OR EQUIVALENT
Employment Type
Full Time
