Retail Customer Service
Retail Customer Service
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Job Description
Do you love sports or have a passion for great customer service Do you enjoy forming positive relationships As a Retail Customer Service Manager you will be an integral part of the Entain family delivering top customer service and driving standards on a daily basis. In our exciting dynamic betting shops no two days are the same and youll have the chance to contribute to a team that wins together and does whats right by our customers.
Reporting to the Shop Manager you will be part of the Shop team who will be serving customers and building a rapport to encourage repeat custom.
Salary is 12.50 per hour
Are you ready to launch a winning career
What you will do
- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problemsolving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once youve completed your training) long closing shifts and shorter evening shifts and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain we believe in the importance of a healthy worklife balance and commit to providing you with your rota at least four weeks in advance.
Qualifications :
- You must be 18 years of age or over to work in one of our betting shops.
- Passion for delivering great customer service!
- Do you enjoy building strong relationships and can you communicate effectively
- Selfmotivated and proactive.
- Are you happy to work alone or as part of team
- Ability to deal with challenging situations in a calm and professional manner.
Remote Work :
No
Employment Type :
Parttime
Employment Type
Part-time
