Lead Associate - Operations
Lead Associate - Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Roles & Responsibilities:
- Role involves handling inbound calls from customers/agents to resolve queries on their accounts
- Role requires providing excellent customer service on queries related to processing insurance policy related transactions new business renewals amendment enquiries etc. received from Customers/Agents
- Should meet/exceed business KRAs NPS Quality Productivity AHT or any other metrics specified by Business / Process
- Should be ok with working in 24* 7 environment spilt offs and rotational shifts
- Should be willing to work from office.
Qualifications :
Skills required:
- Solutions mindset helping nature passion to drive excellent customer experience
- Ability to adapt self with the team incase of adversity business challenges/requirement
- Has the ability to demonstrate working in a positive and fulfilling work environment with minimal supervision
- High proficiency in verbal and written English (a neutral accent is preferred as customers are based in the US)
- Strong ability to multitasking
- Efficient in internet computer usage typing and webbased application skills
- High attention to detail and accuracy
- Essential: Numeracy Products & Telephone etiquette
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
