REF54341W- Application Support- 1 to 3 years - Senior Program Analyst - WTS
REF54341W- Application Support- 1 to 3 years - Senior Program Analyst - WTS
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Job Description
Triage all consumer tickets to prioritize the queue
Diagnose the problem stated in the tickets
Work crossfunctionally to address the problem andcommunicate back to consumers.
Provide cross functional feedback to partners to makethe consumer experience better
Work on projects with the team to improve internal andexternal processesSupporting consumers with their concerns in regards toconnection errors supporting consumerfacing newproducts and communicating with consumers abouttheir product feedback
Logging and tracking consumer complaints
Assisting team in maintaining macros help centercontent and consumer voice projects
Working crossfunctionally with partners to resolveconsumer inquiries
Qualifications :
Bachelors Degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
