REF54344Q - Application Support - 1 to 3 years- Senior Program Analyst - WTS
REF54344Q - Application Support - 1 to 3 years- Senior Program Analyst - WTS
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Job Description
Triage all consumer tickets to prioritize the queue
Diagnose the problem stated in the tickets
Work crossfunctionally to address the problem and communicate back to consumers.
Provide cross functional feedback to partners to make the consumer experience better
Work on projects with the team to improve internal and external processes Supporting consumers with their concerns in regards to connection errors supporting consumerfacing new products and communicating with consumers about their product feedback
Logging and tracking consumer complaints
Assisting team in maintaining macros help center content and consumer voice projects
Working crossfunctionally with partners to resolve consumer inquiries
Qualifications :
Bachelors Degree
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
