drjobs Customer Service Agent Boomerang

Customer Service Agent Boomerang

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1 Vacancy
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Jobs by Experience drjobs

0-1years

Job Location drjobs

Cape Town - South Africa

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

MORE ABOUT THE ROLE

Our client is a leader in the airline industry providing customer /contact centre service excellence across the globe. This role will require your exceptional English Language Proficiency and Customer Service skills within an Omnichannel environment. Join our "one of kind" award winning company submit your CV now!

Requirements

  • Minimum 6 months experience in the Industry
  • GDS Experience Mandatory
  • Airline & Ticketing experience Mandatory
  • Familiar with Galileo or similar system
  • Fare rules including updates/voiding etc
  • Must have extensive knowledge of the industry and deal with multiple codes and fares
  • Criminal Clearance
  • SA Citizen
  • Ability to work rotational shifts Monday to Sunday (24/7)

The role requires your reliability flexibility professionalism great verbal & written English communication skills and a friendly "can do" attitude.

The successful candidates will be able to cope with multitasking in a fast paced demanding environment responding to emails chats and telephonic enquiries during their shift. The successful candidate will be proactive an independent thinker people centric possess the ability to do research offer alternatives and solutions and be prepared to go the extra mile and delight the customer.

Benefits

This role gives you the freedom of Flexi shifts operating within a 24 x 7 working environment. You will be required to work day evening and night shifts Monday to Sunday.

*Boomerang S.A. reserves the right to withdraw any vacancies which are no longer available or erroneously advertised.

Boomerang Marketing Solutions (Pty) Ltd is a dynamic company who champions diversity equity and nondiscrimination in the workplace.


Minimum 6 months+ experience in the Industry GDS Experience Mandatory Airline & Ticketing experience Mandatory Familiar with Galileo or similar system Fare rules including updates/voiding, etc Must have extensive knowledge of the industry and deal with multiple codes and fares Criminal Clearance SA Citizen Ability to work rotational shifts - Monday to Sunday (24/7) The role requires your reliability, flexibility, professionalism, great verbal & written English communication skills and a friendly "can do" attitude. The successful candidates will be able to cope with multi-tasking in a fast paced, demanding environment, responding to emails, chats and telephonic enquiries during their shift. The successful candidate will be proactive, an independent thinker, people centric, possess the ability to do research, offer alternatives and solutions and be prepared to go the extra mile and delight the customer.

Employment Type

Full Time

Company Industry

About Company

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