REF52026A- Exchange Online Messaging Intune -Mumbai 3- 5 yrs immediate JoinersAM
REF52026A- Exchange Online Messaging Intune -Mumbai 3- 5 yrs immediate JoinersAM
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Job Description
Daytoday operational support for Microsoft Office 365 including Exchange Online SharePoint Online Microsoft Teams and other Microsoft 365 services
Unified Communications / Messaging / Collaboration technical background
Provide SME knowledge in Office 365 (Exchange Teams Intune) Mimecast MDM platforms and mobile computing technologies and devices.
Provide technical support and assistance to endusers of Microsoft Office 365
Troubleshoot and resolve technical issues related to Office 365
Maintain and support Exchange Online Exchange Online Protection and Microsoft Azure infrastructure.
Provide effective and efficient support to our users while logging this information into our FreshService ticketing tool.
Field incoming help requests from end users via telephone email and ticket logging system in a courteous manner.
Ensure that Service Desk policies and procedures and best practices are implemented and adhered to particularly our change problem and incident management procedures (based on the ITIL v4 standards).
Ensure that all calls and issues are dealt with in a timely and efficient manner.
Evaluate documented resolutions and analyse trends for ways to prevent future problems.
Identify and learn appropriate software and hardware used and supported by the organisation.
Field incoming help requests from end users via telephone email portal and ticket logging system in a courteous manner.
Escalate calls to the relevant work stream in a timely manner.
Report all suspected information security incidents and breaches.
Understand and adhere to all established CTM and IT policies standards and procedures especially Information Security policies and operational procedures.
Troubleshoot Handoff & access related issues.
Following the asset management procedure ensure Assets are correctly logged and accurately maintained
Qualifications :
- Bachelors degree in Computer Science Information Technology or related field
- 3 years of experience in managing Exchange Online and Microsoft 365 messaging services
- 2 years of experience with Microsoft Intune
- Strong knowledge of cloud services management and IT infrastructure
- Proficiency in system administration and troubleshooting
- Experience with enterprise mobility and security solutions
- Excellent analytical and problemsolving skills
- Strong attention to detail and ability to manage multiple projects efficiently
- Effective communication skills both written and verbal
- Microsoft 365 Certified: Enterprise Administrator Expert certification (preferred)
- Microsoft 365 Certified: Messaging Administrator Associate certification (preferred)
- Experience with PowerShell scripting for automation (preferred)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
