Consultant - Dgtl Trnf
Consultant - Dgtl Trnf
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Job Description
Position Overview: We are seeking a dynamic and strategic Director of Digital Transformation to lead our efforts in integrating advanced digital solutions (Contact center solutions AIML GenrativeAI Hyperautomation RPA etc.) across our operations. This role will be pivotal in driving the digital strategy ensuring alignment with business goals and fostering a culture of innovation within our organization. The ideal candidate will possess deep knowledge of the healthcare landscape exceptional problem solving skills expertise in transforming contact center and a passion for leveraging technology to improve outcomes.Key Responsibilities: Contact Center : Evaluate current pain points call drivers and suggest latest tools and technology to enhance customer experience and drive NPS and CSAT at client end. Extensive experience in CCaaS solutions and ability to find gaps and best fit solution. Technology Integration: Oversee the assessment selection and implementation of cuttingedge technologies (e.g. AI / GenAI Hyperautomation RPA etc.) to improve operational efficiency and client satisfaction. Stakeholder Engagement: Collaborate with senior leadership clients and crossfunctional teams to identify opportunities for digital innovation and drive buyin for transformation initiatives. Change Management: Lead change management efforts to ensure successful adoption of digital tools and processes across the organization including training and support for staff. Performance Metrics: Establish key performance indicators (KPIs) to measure the success of digital initiatives and adjust strategies based on datadriven insights. Regulatory Compliance: Ensure that all digital transformation efforts comply with healthcare regulations and standards maintaining a focus on patient data security and privacy. Market Research: Stay abreast of industry trends and emerging technologies to inform strategy and identify competitive advantages.
Qualifications :
Qualifications: Bachelors / Masters degree in Engineering / Business Administration Healthcare Management Information Technology or a related field 16 years of experience in digital transformation project management or related roles with at least 5 years in the healthcare or BPO sector. Proven track record of leading successful digital initiatives and managing crossfunctional teams. Strong understanding of healthcare regulations (HIPAA HITECH) and best practices in data security and privacy. Excellent communication presentation and interpersonal skills with the ability to influence stakeholders at all levels. Strategic thinker with a handson approach to problemsolving and decisionmaking.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
