Technical Customer Support Agent
Technical Customer Support Agent
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Job Description
bout Us: DigiFist is a leading ecommerce agency and the only official Shopify partner in the Benelux for building Shopify themes. We specialize in creating scalable highperformance Shopify themes that enhance user experiences and empower businesses to grow. As we expand we re looking for a talented and dedicated Technical Customer Support Agent to join our team.
Role Overview: We re looking for a proactive and skilled Technical Customer Support Agent to provide exceptional support to our clients using Shopify themes. The ideal candidate has excellent written English skills a knack for technical writing and the ability to manage multiple tasks efficiently.
Key Responsibilities:
Respond promptly to customer inquiries via email chat and support tickets in clear professional English.
Troubleshoot and resolve technical issues related to Shopify themes.
Communicate identified bugs and their status clearly to clients.
Draft and maintain comprehensive technical documentation FAQs and user guides for our themes.
Collaborate with the development and design teams to provide accurate solutions and relay customer feedback.
Identify recurring issues and suggest improvements to enhance our themes and support processes.
Stay alert for major issues that may impact multiple clients and escalate as necessary.
Optimize support efficiency by streamlining workflows and identifying opportunities for automation.
Maintain a deep understanding of Shopify themes and functionality to provide toptier support.
Requirements
Excellent English Skills: Exceptional written communication skills including grammar spelling and technical clarity.
Technical Writing Proficiency: Ability to create and update userfriendly technical documentation.
ProblemSolving Ability: Strong analytical skills to diagnose and resolve technical issues efficiently.
Shopify Knowledge: Familiarity with Shopify themes Liquid (Shopify s templating language) and basic frontend development (HTML CSS JavaScript).
Multitasking Skills: Ability to handle multiple tasks and prioritize effectively in a fastpaced environment.
CustomerCentric Mindset: Strong interpersonal skills and a commitment to delivering exceptional customer experiences.
Experience: At least 2 years of experience in technical customer support preferably in ecommerce or SaaS industries.
Benefits
- Competitive salary and benefits.
Opportunities for professional development and training.
A supportive and collaborative work environment.
Flexible working hours and remote work options.
The chance to work with a growing team of Shopify experts and contribute to cuttingedge ecommerce solutions
What You Will Do: Shopify Development: Lead the front-end development of Shopify stores, ensuring high-quality, responsive, and performant solutions. Team Leadership: Mentor junior developers, contribute to team success, and drive excellence in all projects. Strategic Contributions: Work closely with clients to develop and implement innovative e-commerce strategies. Tech Stack: Work with Shopify Liquid, Shopify APIs, Node.js, HTML, CSS, JavaScript (ES6), and other related technologies. Who We re Looking For: Experience: Minimum of 4 years of hands-on web development experience. Applications with less experience will not be considered. Shopify Expertise: At least 2 years of direct experience in Shopify development, including mastery of Liquid, Shopify APIs, and theme customization. Technical Skills: Proficient in JavaScript (ES6+), Liquid, Node.js, Webpack, Git, and GraphQL. Plus Skills: Experience with React, Next.js, headless e-commerce, and e-commerce marketing is highly desirable. Adaptable Learner: Keen interest in staying updated with the latest industry trends and technologies. Equal Opportunity Employer: At DigiFist, we are committed to creating a diverse and inclusive environment. We encourage all qualified individuals, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status, to apply. We believe diversity drives innovation and enriches our workplace culture. Are you ready to make an impact? Apply today and join us at DigiFist, where your expertise will shape the future of e-commerce.
Employment Type
Full Time
