Field Service Technician I - BOS

This position requires daily travel to locations in and around the Boston Metro area including the airport.

SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Installs repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections maintenance repair work and submits paperwork in a timely basis
• Order install and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Seeks to provide technical support to customers and other service professionals as required.
• May participate in site surveys pilot program service activities attend meetings
• Possesses basic technical knowledge on the companys Trace and XRay technologies. 
• Maintains clear and concise business communication both oral and written
• Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel overtime and work hours other than MondayFriday may be required.
• Comply with and ensure department compliance with Company health safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications :

Education/Training:    

Associates Degree/Related Trade Certification (electrical electronic mechanical)/Military Training (electrical mechanical electronics).  (Equivalence achieved through comparative work and life experience of 13 years is acceptable work experience in a related electrical or mechanical field service role).  Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 13 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position there may be instances where supervision of others on a project basis may be required

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA.  Applicant must successfully pass a federal background investigation

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational communication interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Selfmotivated reliable and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts hoists davit cranes pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending stooping twisting turning and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature humidity noise confined spaces etc.) around dangerous industrial equipment.

WORK ENVIRONMENT:

Work environment is typically considered to be wherever the customer of concern is located.  Service will typically be rendered at airports correctional facilities courthouses cruise ships or other locations as required.

This position may require Sensitive Security Information (SSI) access and vetting via the TSA. If required applicant must successfully pass a federal background investigation.
This position may require a U.S. Personal Security Clearance.

SDI is a Federal Contractor and a drugfree workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets supporting safety security and freedom of movement in todays world.

Remote Work :

No

Employment Type :

Fulltime