Customer Reliability Engineer
Customer Reliability Engineer
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Reviews customer applications and makes specific recommendations.
- Troubleshoots specific customer applications and analyzes evaluates and rectifies seal operation problems and failures.
- Improves MTBR and reduces material costs.
- Reduces inventory by establishing standards for reduction minimizing variances found in the physical inventory and optimizing inventory levels.
- Communicates orally and in writing with customers company personnel and vendors providing counseling recommendations and technical assistance.
- May include making both technical and commercial presentations to customers or management.
- Assists and directs development of customer seal standardization programs.
- Also assist developing inventory management programs that are to be implemented by customers.
- Solves problems on existing installations proactively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment seal or auxiliary equipment.
- Help customers find and define productivity improvements obtained through seal upgrades.
- Approves overall seal and component part design and materials proposals layouts installation assembly and detail drawings.
- Prepares reports and recommendations to management and assist in development and management of partnership programs.
- Devise and recommend new approaches to problems encountered in assignment.
- Recommends new standards and procedures on design and manufacture of seal components.
- Observes and reports field performance results; collects and evaluates data customers while working with local John Crane office and sales representative.
- Additional duties as assigned
Qualifications :
- Requires Bachelor of Science in Engineering prefer ME.
- Minimum 2 years experience with mechanical seals rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
- Knowledge of labor reporting work order variances QAD MFGPRO SAP or equivalent
- Previous participation in continuous improvement activities including but not limited to Kaizen SMED and Lean activities or equivalent.
- Strong knowledge of personal computers MS Office and machining practices. CNC Programming a plus.
- Ability to work flexible hours including weekends as needed to meet business demands.
- Moderate level of understanding of the financial aspects of a manufacturing operation.
- Capable of handling multiple priorities simultaneously in a highstress environment.
- Excellent written and verbal business communication.
- Excellent training leadership facilitation influencing negotiating and interpersonal skills.
- Ability to complete tasks in a timely and efficient manner.
#smiths
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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