Assistant Manager
Assistant Manager
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Job Description
Salary Range: $20.00 $25.00 per hour Based on experience.
This role is eligible for additional compensation and incentives.
About The Role:
The Assistant Manager role is a fulltime position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monros performance and profitability goals. This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests through effective communication of vehicle issues and proposed solutions as well as consistently meeting guest expectations for time commitments and quality.
Responsibilities:
Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs
Help achieve Monros sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales service complaints and adjustments.
Build guest relationships to maximize customer satisfaction loyalty and retention.
Assist technicians in conveying repair and service needs to guests.
Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
Assist with inventory management to include the oversight of pulling of tires and parts unloading and stocking inventory.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Assist in organizing the stores workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation.
Understand and adhere to company policies and procedures Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
Perform Store Manager functions as business needs dictate.
Perform other duties as assigned and required by direct supervisor.
Qualifications :
Qualifications:
High School Diploma or equivalent
Minimum of two years retail experience or the equivalent combination of education and experience.
Ability to work flexible hours days evenings weekends and holidays.
ASE certification and State Inspection License (where applicable) preferred.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem solve manage inventory merchandising and customer service.
Communications skills to effectively communicate with teammates and guests.
Complete all Monro required training with the guidelines and timing provided.
Must possess a current valid drivers license and have a satisfactory Motor Vehicle Report (MVR)
Profile Summary:
Capable of performing basic automotive maintenance repair and tire services
Ability to identify problems by collecting data and establishing facts to produce practical decisions and solutions.
Ability to interpret and execute instructions furnished in written oral and diagram formats.
Excellent customer service skills
Strong sales orientation and customer focus
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Excellent organizational and time management skills with the ability to change focus quickly to meet business needs.
Work Environment & Physical Requirements:
This job operates in an automotive shop environment. The job will have exposure to a moderate noise level adverse weather conditions chemicals odors dirt and dust. Assistant Managers must be able to complete the following but not limited to:
Must be able to see hear speak lift carry and stock merchandise and supplies up to 75 lbs. without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees including squatting bending stooping kneeling twisting.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
