Program Coordinator - Dietary Supplements
Program Coordinator - Dietary Supplements
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Job Description
As an integral member of the Program Management team the purpose of this role is to support compliance activities associated with certifications of products and sites on the INFORMED Programs to support ongoing postcertification surveillance activities and to engage in administration of the INFORMED Programs.
The successful candidate will be playing a vital role in supporting the global industry of clean sport and safer dietary supplements.
This role is mostly remote but we are looking for candidates who live close to Lexington Kentucky as we do have a shared office there with other LGC employees.
- Confirm that all relevant program documentation and sample testing has been completed with satisfactory results to allow certification of products ingredients and sites on Informed programs. Generate and issue certificates to Members upon completion of certification.
- Work closely with manufacturing sites and LGC colleagues to facilitate certification through required compliance activities.
- Track blind sampling ensuring samples are purchased and submitted in line with program requirements.
- Assist in postcertification surveillance activities ensuring compliance against program requirements (including manufacturer rereviews and Member reviews).
- Assist in the management and monitoring of program noncompliance cases working closely with colleagues and Members to achieve successful resolution.
- Work cohesively with Program Management colleagues to review Manufacturing Assessment Questionnaires (MAQs) and raw material lists against program criteria.
- Contribute to report preparation monitoring and management of actions in relation to Informed Manufacturer site audits attending onsite audits (with an experienced member of staff where necessary) and liaising directly with Members.
- Generate and distribute data reports to ensure internal teams are fully aware of relevant program management activities and required actions.
- Ensure full traceability of all records by following group record keeping procedures. Organize and maintain documents both in the Customer Relationship Management (CRM) database (Salesforce) and common shared drives as appropriate.
- Field basic technical and compliance enquiries from commercial and operational teams and when requested Members.
- Where required perform relevant invoicing activities.
Qualifications :
- Bachelors degree (or equivalent) in science business or related field.
- Broad IT competence (Word Excel Database etc.).
- Commercial awareness (desirable not essential).
- Strong performer with good written verbal and electronic communication skills.
- Well organized with acute attention to detail.
- Strong interpersonal communications skills with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures.
- Excellent time management skills ability to multitask on numerous projects.
- Ability to identify and contribute to solutions to problems that hinder process efficiency customer care and program effectiveness.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
