Customer Service Specialist fmd - Fixed-Term Contract - Polish English Speaking
Customer Service Specialist fmd - Fixed-Term Contract - Polish English Speaking
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Job Description
Are you passionate about delivering worldclass customer experiences Ready to be part of a dynamic team that supports clients in over 180 countries Were looking for driven serviceoriented professionals to join us in omianki Poland (hybrid role) and make a lasting impact on customer satisfaction worldwide.
At our company customer service isnt just a departmentits the heart of our business. Youll play a key role in managing and resolving inquiries from initial outreach to final followup working in both Polish and English. This is a role for problemsolvers clear communicators and those who thrive in collaborative settings.
What Youll Do to Make an Impact
- Deliver Exceptional Service: Ensure all customer inquiries are handled promptly and professionally. Escalate issues when necessary to meet our response time commitments.
- Support Sales & Operations: Update account information produce and follow up on quotes and help drive conversion rates.
- Engage Across Channels: Connect with customers over the phone through email and via our Service Cloud. Youll also be the friendly face behind our Webchat responses!
- Promote and Drive Engagement: Actively encourage customers to use our Webshop for a seamless experience.
- Handle Controlled Substances with Care: Manage inquiries responsibly collaborating closely with compliance and our controlled substance teams.
- Collaborate for Success: Work closely with Order Entry Sales and Operations to continually elevate our customer experience.
Qualifications :
Who Were Looking For
- CustomerFocused: Youre all about delivering a great experience and have experience in sales support or customer service.
- TechSavvy: Youre comfortable with ERP systems like SAP ORACLE SAGE and have a knack for managing CRM platforms.
- Team Player with a Growth Mindset: You bring a positive cando attitude to every challenge and thrive working both independently and in a team.
- Excellent Communicator: You are fluent in Polish and English
- Passion for Science: Ideally you are passionate about Science / Chemistry and come from a Chemistry related educational background or similar / have work experience in the industry.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
