Regional Consumer Insights Customer Success Leader
Regional Consumer Insights Customer Success Leader
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Job Description
(Please note that we are advertising the same role in multiple locations given the location flexibility)
Key Accountabilities
In this Strategic Leadership Role you will be responsible for Customer Success for the Consumer Insight Strategic Analytics & Insight Practice Area across APAC reporting into the SA&I Customer Success regional leader. Key responsibilities encompass delivering with excellence while maintaining delivery standards driving high operational efficiency and a strong sales mindset (support upselling & crossselling); enabling timely revenue recognition and profitable execution.
Core Responsibilities
- Support the Regional Customer Success lead in designing the practice area organization balancing methodological language and technical needs
- Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets
- Support hub strategy for market and product lines
- Coordinate and drive crosstraining programs in order to maximize solution and delivery excellence expertise and staffing flexibility
- Set and measure a high level of delivery standards driving client satisfaction
- Contribute to meet regional revenue targets by supporting repeat sales and timely deliverables
- Coordinate and support with regional Sales partners on client and project revenue growth retention and profitability
- Represent Customer Success at key client meetings TopToTop meetings and key engagements as relevant
- Work with global commercial strategy team and across regions within the global SA&I customer success team to develop and implement best delivery practices
- Target reductions in cycle time across ad hoc methods
- Drive high level employee engagement and retention
- Foster a culture of continuous improvement and accountability to drive organizational efficiency
- Key stakeholder in providing input into product and toolkit roadmap representing regional needs for the practice area
- Support/enable industry and thought leadership efforts
Qualifications :
- Proven track record in Analytics Consultancy/ Market Research leadership roles
- Expertise in (application of) Customer Insight Solutions preferred
- Proven leader of high performing teams
- Bachelors Degree required Masters preferred or equivalent experience
- Knowledge in sales processes in CPG companies customers modern and traditional market
- Good knowledge of NielsenIQ products services and data preferred
- Strong analytical skills
- Proven sales acumen
Skillsets
- Strong sense of urgency and accountability to drive client outcomes
- Proven experience in leading a team managing people and developing talent
- Able to work collaboratively with internal & external teams
- Capable to maintain positive client relationships in complex situations & resolve client issues
- Strong logic deductive reasoning problemsolving and critical thinking skills
- Skilled & polished communicator including client presentations
- Able to synthesize data & simplify findings to solve client business issues
- Strong project management skills and ability to manage multiple priorities
- Experience using large data sets to finding insights and make recommendations
- High saydo ratio
- Experience in driving organizational transformation is a plus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
