Customer Support Sr Agent

At NIQ were dedicated to providing more than just a jobwe offer you the opportunity to own your story. As part of our team youll enjoy a range of benefits designed to support your wellbeing and career development. From comprehensive healthcare packages to opportunities for ongoing learning and advancement were committed to helping you thrive. Join us and experience Life at NIQ!

Role focused on ticket fulfillment utilizing Standard Operating Practices and Schedule/Project driven configuration of clients. A high focus on the technical tasks required to onboard update or remove client configurations 

Providing internal and external user support validation auditing of client configurations

Identification and execution of automation opportunities. Ensure client and project status is updated

• At least 1 year in software development technology management or project management or similar role running projects or support teams in Operations Technology or Engineering 

• Ability to analyze and evaluate problems offer solutions and determine when more help is required 

• Superior communication skills (interpersonal verbal presentation written email) 

• Proven ability to influence & gain buyin at multiple levels across divisions functions and cultures 

• Able to work with seniorlevel management and virtual teams 

• Ability to prioritize manage and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules 

• Strong bias toward action flexible resourceful and able to operate effectively within a dynamic fastpaced environment 

• Positive attitude team player selfstarter; takes initiative ability to work independently 

• Preferred: Cloud environment experience 

• Acts as a representative of NIQ and the Global Support organizaiton to a single client user or NIQ resources and visa versa

• Become an expert in how clients are configured to utilize NIQ applications

• Ability to address individual client change requests and bulk update requests

• Timely update of requests compliance to standard practices and policies and delivery according to SLAs

• Ensure quality delivery of configurations perform validations and audits to identify and correct gaps

• Identify and drive the endtoend execution of client configuration for specific projects deliverables and tracking of project health  

• Define and track project milestones timelines and deployment plans  

• Act as the face of the project and communicate progress to upper management and stakeholders  

• Act as liaison for the client to all facets of Global Support organizaiton and pull people together to make decisions (Global Support Operations Technology)

• Ensure the execution of client configurations for impacting software deployments or client deployments.

• Define and document client configuration procedures SLAs best demonstrated practices and limitations.

• Facilitate conversations to ensure Cross Functional Team Dependencies are planned identifying gaps and mitigating or escalating risks 

• Track and communicate project objectives and progress against milestones timelines and deployment plans

• Track and ensure prompt resolution of issues; manage risk

Why NIQ India Private Limited is a Great Place To Work
India continues to stand out as one of the largest and fastestgrowing developing economies globally offering NIQ a significant opportunity. It is imperative that we prioritize India as a key investment market not only for our business growth but also for the personal and professional development of our team members. To fully harness the potential of this market expand our operations effectively and realize our growth objectives we have developed an exciting plan tailored specifically for India. Together well unlock the full potential of this thriving market creating an environment where everyone can thrive and contribute to our collective success. Join us in envisioning the exhilarating journey and ambitious goals ahead.

Our Commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: 

Remote Work :

No

Employment Type :

Fulltime