Guest Experience Manager
Guest Experience Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
- Assist guests with check in and checkout as well as other cashiering duties
- Review arrival lists and prepare compendiums prior to guests arrival and checkinto system if necessary
- Welcome guests on arrival register and issue room keys according to departmental standards and procedures
- Ensure that members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
- Liaise closely with other relevant departments to ensure that guests requests and needs are met
- Update and maintain repeat guest history system
- Handle guests complaints and comments tactfully and efficiently
Qualifications :
Knowledge and Experience
- Diploma in Tourism / Hospitality Management
- Minimum 1 year of relevant experience
- Excellent reading writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Selfmotivated and energetic
- Must be wellpresented and professionally groomed at all times
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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