Collection Executive

Job Title: Collection Executive

Location: Pune Shivaji Nagar

Job Type: Fulltime

We are looking for a detailoriented and experienced Collection Executive to manage the recovery of outstanding debts from customers. The ideal candidate will be responsible for following up with customers negotiating payments and ensuring timely collection of dues. This role requires strong communication skills persistence and the ability to resolve disputes professionally while maintaining positive customer relations.

• Debt Recovery:

  • Contact customers via phone email or inperson to collect outstanding payments on overdue accounts.
  • Follow up on overdue accounts and ensure timely payment of debts.
  • Maintain a record of collections and communication with customers in the CRM or relevant tracking system.

• Customer Negotiation & Payment Arrangements:

  • Negotiate with customers to facilitate repayment and set up suitable payment plans.
  • Handle customer objections or concerns professionally aiming for amicable resolutions while maintaining company policies.
  • Advise clients on available options for debt repayment including settlement terms installment plans etc.

• Record Management:

  • Ensure accurate and uptodate records of all collection activities including payment status communication and agreements.
  • Maintain a database of customers payment history and followup dates.

• Reporting:

  • Provide regular updates to the management team on the status of accounts payment recovery efforts and any challenges faced.
  • Prepare and submit detailed reports on collections activities payments and overdue accounts.

• Dispute Resolution:

  • Address and resolve customer complaints or disputes regarding payments or accounts.
  • Escalate unresolved issues to the appropriate authority within the company when necessary.

• Compliance & Documentation:

  • Ensure adherence to company policies legal regulations and ethical guidelines when contacting customers for debt recovery.
  • Prepare and send legal notices when required and work with legal teams for recovery actions if needed.

• Customer Relationship Management:

  • Maintain a professional and courteous approach while dealing with customers to foster positive relationships even during collections.
  • Educate customers on the importance of timely payments and consequences of nonpayment.

• Experience: Proven experience in collections debt recovery or customer service preferably in a financial or banking environment.
• Communication Skills: Excellent verbal and written communication skills with a clear and polite tone while dealing with customers.
• Negotiation Skills: Ability to handle difficult conversations and negotiate mutually beneficial repayment plans.
• ProblemSolving: Strong ability to resolve disputes and handle objections in a tactful manner.
• Attention to Detail: Ensure accurate recordkeeping and followup processes.
• Time Management: Ability to prioritize tasks handle a large volume of accounts and meet deadlines.
• Technology Proficiency: Familiarity with CRM software Microsoft Office Suite and other tools used for collection management.
• Knowledge of Legal Regulations: Understanding of legal aspects related to collections including the Fair Debt Collection Practices Act (or local regulations).

• 12th pass
• Previous experience in collections within the banking insurance or financial services sector.
• Certification or training in collections or credit management (if applicable).