German Customer Support in Sofia
German Customer Support in Sofia
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Handle customer inquiries and provide support via phone email and live chat in German.
- Assist with productrelated questions troubleshooting and general inquiries.
- Deliver highquality customer service and ensure timely issue resolution.
- Collaborate with internal teams to escalate and resolve complex issues.
- Maintain accurate records of customer interactions and ensure data accuracy.
Requirements:
- Native German speaker with excellent written and spoken skills.
- English proficiency at B2 level.
- Strong communication and problemsolving skills.
- Ability to work flexible hours including evenings weekends and holidays as part of a rotating schedule.
- Prior experience in customer support is an advantage but not mandatory.
- Proficient with basic computer tools and systems.
What We Offer:
- Competitive salary with additional payment for hours worked after 10 PM.
- Taxi vouchers for late shifts to ensure safe transportation home.
- A signing bonus of 1000 BGN.
- Ongoing training and development to help you succeed in the role.
- Opportunities for career advancement within the company.
- A modern and supportive working environment in Sofia.
- Working Hours: Monday to Sunday rotational shifts between 10:00 AM 2:00 AM
Employment Type
Full Time
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