BPO - Inbound and Outbound Support Agent
BPO - Inbound and Outbound Support Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Do you possess a genuine desire to help people using various communication channels Do you thrive in a fastpaced workplace where you can make a real difference If youre techsavvy and have a heart for patient care a spot in our clients growing telehealth business awaits you!
As a telehealth support agent you will handle inbound and outbound inquiries supporting customers across all media. You will serve as the bridge between patients and doctors when encountering complex medical issues. You will be our face of superior healthcare experience in remote settings.
Ready to work with our peoplecentric team Contact us today!
How You Spend Your Eight Hours
- Perform inbound and outbound customer support via phone calls text messaging email social media and the patient portal
- Effectively interact with paying customers and those who want to sign up for the first time
- Directly respond to inquiries regarding questionnaires and shipping billing medication/dosing and technical concerns
- Forward telehealth inquiries to the doctor or pharmacist when appropriate
- Contact customers who signed up but did not complete the questionnaire to encourage them to continue the transaction and make a purchase
- Follow up with customers who need to complete a checkin questionnaire to receive their next months medication
What You Must Possess
- Experience working in a BPO setting
- Experience providing inbound and outbound customer support
- Knowledge in healthcare and telehealth
- Bachelors degree in a related field
- Proficiency in using different communication channels
- Familiarity in handling a telehealth patient portal
- Ability to deal with diverse patients in a friendly and compassionate manner
- Excellent English written and verbal communication skills
- Ability to work independently and as part of a team
- Exemplary problemsolving and organizational skills
- Attention to detail
- Ability to work under pressure
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13thmonth pay and other Philippinegovernmentmandated benefits
- Nontaxable allowances
- Pay increases performance bonuses birthday gifts and many more
What You Should Consider
- Fulltime position
- Monday to Friday night shift
- Hybrid work setup with onsite training
- Office Location: 7th Floor Block 2 Lot 5 Aseana City Paraaque 1700 Metro Manila
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Employment Type
Full Time
