We have a new but urgent requirement for L2 support engineers. Following is the skill requirement. Please let us know readiness/availability of the below skills. Number of Positions Onsite 3 (Charlotte/Columbus/Chandler)rn rnTimeline Onboarding to be done by early Jan 25.
Primary Skill rn PCF (Pivotal Cloud Foundry) and Mongo DBrn Exposure to any 1 Observability Tool such as AppDynamics Splunk Grafanarn Change Mgmt using CI/CD pipeline. Harness or equivalent toolsrn rnSecondary Skill rn SSL Certificate managementrn Vulnerability Managementrn rnSupport Windowrn Onsite EST business hours and On call between 1pm 9pm ESTrn Offshore 2 shifts covering 6:30am IST to 9:30pm/10:30pm ISTrn (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management Training freshe