Technical Support Lead Jobs in Noblesoft Technologies in Washington - USA

Technical Support Lead

Noblesoft Technologies

Posted on : 19-12-2024

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1 Vacancy

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Job Location

Washington - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 19-12-2024

Job Description

Job Description :

(1.) To adhere to quality standards regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts & conducting interviews/participation in hiring drives.

Employment Type

Full Time

Company Industry

Key Skills

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About Company

Noblesoft Technologies

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Technical Support Lead

Noblesoft Technologies

Job Description

Employment Type

Company Industry

Key Skills

About Company

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